Frequently asked questions

What is Risograph Printing?


The Risograph is a stencil duplicator. Think of it as a cross between screen printing and photocopying. The Riso prints one color at a time in bright, vibrant colours. The Risograph machine works by creating a stencil that is automatically wrapped around an ink drum. It then duplicates an impression of the image onto paper by rolling it over the drum and through the machine. It prints one or two layers of colour at a time. The paper needs to be fed through the machine each time to build up each colour layer.




What is Giclée Printing?


Rather than the standard CMYK inkjet cartridges, the printer used to create Giclée prints will typically have 10 ink cartridges. This allows for the largest depth of colour (colour gamut) with the ability to reproduce the finest differences in colour tones and shading. These are pigment inks and designed to maintain their colours for 100 years or more when printed onto compatible high quality cotton stocks paper.




What paper is used?


There are two types of paper used for the prints available Giclée Paper information Features a contoured surface for enhanced colour expression. Archival quality, image stability and a clean matt surface. Paper size A3 - 297 x 420mm Ilford Textured Cotton Rag - 310gsm Risograph Paper information Envirocare 100% Recycled Paper 300gsm This raw yet elegant paper is speckle free and delivers high quality print results including rich solids and sharp detail. Envirocare 100% Recycled is manufactured entirely from waste paper. Manufactured without the addition of optical brighteners, Envirocare 100% Recycled is an environmentally responsible paper choice. Made in a facility that is ISO 14001 accredited and with process chlorine free pulps; thereby helping to reduce harmful by-products.




How long does shipping take worldwide?


Shipping time: 1-3 weeks ( time can increase due to Covid impact on services and holiday times,please see Questions COVID DELAYS)) All international orders are sent with a tracking numbers (This ensures definite delivery and reduces the likelihood of your order getting lost)




How long does Australia domestic shipping take?


Shipping time: up to 1 week ( time can increase due to Covid impact on services and busier holiday times, please see Questions COVID DELAYS) All domestic orders are sent with a tracking numbers (This ensures definite delivery and reduces the likelihood of your order getting lost)




Do you offer combined postage?


Yes I do! You can order multiple prints and only pay for shipping once. (you pay the highest postage price for one item only the rest are deducted automatically at checkout.)




What are bundles?


Bundles allow you to save money when purchasing multiple prints, especially when purchasing from overseas! Benefits are: •Reduced price on prints. •Saves money on packaging •Saves money on shipping costs (cheaper to send multiple prints in one envelope overseas)




How much is shipping overseas?


Shipping overseas from Australia costs up to $28 or more for an A3 print. Unfortunately shipping costs from Australia are one of the highest in the world! :( To help people buy my prints I have set up the following: • Bundle Packs - These are set bundles at a slightly reduced price that will be sent in one envelope, saving on postage if you plan to purchase multiple prints. • 10% OFF- When you subscribe to my mailing list (limited time) • Free Shipping - When you spend $150 or more • Multiple shipping - Pay for shipping once when buying multiple prints/items.




What offers and discounts do you have?


To help people buy my prints I have set up the following: • Bundle Packs - These are set bundles at a slightly reduced price that will be sent in one envelope, saving on postage if you plan to purchase multiple prints. • 10% OFF- When you subscribe to my mailing list ( limited offer) • Free Shipping - When you spend $150 or more • Multiple shipping - Pay for shipping once when buying multiple prints/items.




What packaging do you use?


All items are packed in cellophane which is bio-degradable. Cellophane™ is a polymeric cellulose film made from the cellulose from wood, cotton, hemp, or other sources. The raw material of choice is called dissolving pulp, which is white like cotton and contains 92–98% cellulose. ______________________________________________________________________________ All items are shipped in cardboard rigid envelopes. Rigid envelopes can be re-used or recycled.




'COVID' DOMESTIC SHIPPING DELAYS - (AUSTRALIA)


23 September 2020 INFORMATION FROM AUSTRALIA POST IS AS FOLLOWS: PLEASE SEE THEIR WEBSITE FOR THE MOST UP TO DATE INFO. Our business is adapting to the challenges presented by the pandemic, which means our normal practice of delivery has been impacted. As a result, we’re experiencing substantial delays in our network. These delays are due to: a reduction in air freight capacity and passenger flights (which also carry our parcels) a significant increase in parcels volumes, many of which require manual sorting health and safety requirements in our network (such as social distancing through zoning, and dedicated shift start times to reduce cross-over of workers) We know these delays are frustrating, and we’re doing everything we can to keep delivering as safely and quickly as possible. Victoria destined parcels With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 3-day delay for all deliveries in Victoria. Express Post delays Our Express Post service is seeing significant delays in delivery. This means that while we continue to prioritise Express Post, and most parcels shipped via this service arrive on time, some could take 5 business days or more to reach their destination. Tracking tool Our tracking tool provides you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.




'COVID' INTERNATIONAL SHIPPING DELAYS - (WORLDWIDE)


23 September 2020 INFORMATION FROM AUSTRALIA POST: PLEASE SEE THEIR WEBSITE FOR FULL DETAILS: We are working with a range of airline and postal partners to expand our network to its full capacity and resume services to lanes that are currently suspended due to border closures or severe operational impacts in the destination country. International Standard and Express services have resumed to Israel, Sri Lanka, Chile, Ukraine, Nigeria, Russia and Mexico as of 11 September. Please check the 'returning undelivered items sent to these suspended destinations' list for the destinations that will have items returned to sender. All other items sent to suspended destinations will be delivered, subject to delays. There are still delivery delays to all international destinations because of the impacts of COVID-19, including due to airline capacity and in-country delivery impacts. We have updated our Estimated Delivery Times based on delivery performance over the past four weeks and our most recent information received from our airline and international postal partners. Note that these are estimates only and are subject to change (see Melbourne and Regional Victoria update below). We recommend you check this website regularly to read the most up to date Estimated Delivery Times. Please note that time in customs is not included in our delivery time estimate and is outside of Australia Post’s control. Please note, Australia Post has suspended its “Economy Air” international delivery service for parcels and Economy letters containing merchandise to all countries effective 2 April until further notice.




How do I track my parcel?


Your tracking number will be emailed to you once your order has been fulfilled. My shipping provider is 'Australia Post' TRACK YOUR ITEMS HERE




CHRISTMAS ORDER CUT-OFF DATES?


READ MORE FROM AUSTRALIA POST WEBSITE Delivery for Christmas will take longer this year due to the impacts of COVID-19 and stresses on delivery services domesit and worldwide.

Order for Xmas as early as possible, and by the dates listed below. Items ordered after these dates will be shipped as quickly as possible, but it will be difficult to get them to their destinations by Christmas. Sending within Australia

  • Order by Saturday 12PM (AEST) on Friday 11th December 2020.
Sending overseas
  • Order by 12pm (AEST) on Saturday 14th November 2020.





All content is Copyright ©"Cornelia Van Rijswijk"2020  is protected by international copyright laws.

No content may be used whole, in part, individually, or as part of a derivative work without expressed permission from the artist.

Contact - corneliavanrijswijk@hotmail.com   Location - Brisbane, Australia